Product Warranty Request
RETURN MATERIAL AUTHORIZATION (RMA) INSTRUCTIONS
Warranty: TEU Services, Inc. retains sole discretion on dispositions of warranty issues on products. Unless otherwise instructed by TEU Services, Inc., all defective products shall be returned at Customer’s expense to TEU Services, Inc. for evaluation and disposition. TEU Services, Inc. is not responsible for installation cost incurred to replace warranted products unless there is a Written Service Agreement in effect between the end user and TEU Services, Inc.
Return Shipping: Products covered by warranty will be returned to Customer at the expense of TEU Services, Inc. Product not covered by warranty will only be returned to Customer upon request at Customer's expense.
If this is a Product Warranty Issue and you would like us to send someone to repair the issue and bill you for the service work, please contact TEU Services, Inc. via our Maintenance Request Page to schedule a service call.
Please complete the form below
Shipping Instructions
Complete the provided PDF HERE, print and include with the product being returned.
Ship only the authorized items to be returned.
Ship returning items to:
TEU Services, Inc.
228 Washington
Kerrville, TX 78028
830.496.4090 office
ATTN: Returns Department